About Screen2Screen
What is Screen2Screen?
Screen2Screen is a support service for organizations that help people using Android devices. Technicians use a web workspace to accept support requests or invite opted-in Ready devices. Android users use the companion app and approve screen sharing.
Which devices are supported?
The user receiving support uses the Screen2Screen Android app. Tech and Admin workspaces run in modern web browsers on Windows, Mac, Linux, Android, and iOS, including iPhone and iPad. Your support team can work from computers, tablets, or phones. Confirm the supported Android versions and permission behavior for the devices receiving support.
Does the technician install an app?
No. Technicians and admins use their browser on Windows, Mac, Linux, Android, or iOS. The person receiving support installs the Screen2Screen Android app and signs in with an account invited by their organization.
Can a technician support an Android user from their own phone?
Yes. Open the Tech Workspace in the browser on your Android phone or iPhone, sign in, and choose your organization. You can review the queue, invite Ready devices, join an approved session, view device details, and use the pointer or Touch control when enabled by the Android user. You can provide support while mobile yourself; the user still approves screen sharing.
Can admins manage the organization from a phone?
Yes. The Admin Workspace works in a modern browser on Android and iOS as well as Windows, Mac, and Linux. Manage people and access, review support history, and adjust organization settings and licensing from your phone, tablet, or computer.
What levels of interaction are available?
- View Only. Share the approved Android screen so the technician can see the issue and explain the next steps while the user performs the actions.
- View and Point. Add a technician pointer to highlight where to look or tap. The Android user enables Pointer control and grants Draw over other apps permission.
- View and Touch. Let the assigned technician tap, swipe, drag, long-press, use navigation controls, open Android Settings, and enter text during an active session. The user enables Touch control and its Android Accessibility service. Text entry replaces the focused field’s contents.
- Always On. Keep an opted-in device Ready for a technician invitation. The user accepts the invitation and approves Android screen sharing. Pointer and touch actions follow the device’s enabled permissions.
How screen sharing works
Can a technician connect without the user knowing?
No. A user can request help or accept a technician’s Always On invitation. Neither shares the screen by itself. The user reviews who is connecting and approves Android’s screen-sharing prompt.
Can the Android user stop sharing?
Yes. The user can stop sharing from the Screen2Screen app or Android’s screen-sharing controls. The technician can also end the session.
What can a technician see?
During an approved session, the assigned technician can see the shared screen, device-health gauges, reported CPU scope, memory, storage, battery and temperature, Android/app versions, connection quality, exposed network identifiers, permissions, and launchable user-app information. File browsing additionally requires a user-authorized folder.
Does the technician see private content in other apps?
Anything visible on the screen while sharing is active may be visible. Users should close private or sensitive information before approving sharing and should not reveal passwords, verification codes, banking information, or payment details.
How do I allow technician touch actions?
Enable Touch control in the Android app and enable Screen2Screen Touch Control in Android Accessibility settings. Only the assigned technician can send supported actions during the active session. Turn Touch control off whenever you want to return to viewing or pointer guidance.
Can technicians browse and transfer files?
Yes. Transfer Remote Files in Device Info browses a folder selected by the Android user, including its subfolders. Upload or download individual files up to 20 MB. The user can pre-authorize, change, or revoke that folder in Android Settings → Remote file access. Existing files are not overwritten. Private app and system storage remains protected, and Android restricts some root-folder selections.
What does the file-access dot mean?
Green means the connected device reports that file access is enabled. Yellow means access is disabled, revoked, unsupported, or not ready. Opening the section does not itself grant permission.
Can a technician add a Wi-Fi network?
On Android 11 or newer with Wi-Fi hardware, the technician can send WPA2 Personal or supported WPA3 Personal settings. The user reviews the request and approves saving through Android. Saving may switch networks and interrupt the connection briefly; it does not confirm internet access. Enterprise/certificate configurations and stored-password retrieval are not included.
Can a technician uninstall apps?
The Installed user apps list includes an Uninstall request for eligible user-installed apps with a launcher. The user reviews the request, then confirms removal in Android. System and background-only apps are omitted, and Screen2Screen itself cannot be removed through that list.
Can two technician windows view the same session?
The latest explicit join takes over the technician view and drops the previous technician window. Another authorized technician in the same organization can take over an active session. This lets a technician move between a computer, tablet, or phone, or hand over support, while keeping one technician viewer.
Is a Ready device definitely online?
The Ready list shows its last check-in and a freshness indicator, plus last reported versions and battery. These are reported status values, not a continuous connectivity guarantee. Received by device confirms that an invitation reached the app; the user still needs to approve the session.
Access and administration
Who can add users?
Organization admins manage members. They can add Android end users, technicians, and additional admins, and adjust roles on existing accounts. An admin can optionally allow technicians to invite one Android user at a time.
Can one email belong to more than one organization?
Yes. Each organization manages its own membership and roles. Being invited to more than one organization does not combine their user lists or access settings.
Can I import a large Android user list?
Bulk Android user import/export is included on Team, Business, Corporate, and Custom plans. Solo, Solo+, and Basic support individual invitations. Ad-hoc Android users are uncapped. CSV imports verify organization access and skip existing users or duplicate invitations.
Can technicians check for required apps?
Yes. An organization admin can configure the Android package names for workflow apps. During a session, technicians can see whether each app is installed and its version when available, then ask the device to open the app or open its install destination.
Can users enroll an authenticator before it is required?
Yes. Use Tech Settings, Admin Security, or the Android Authenticator card. Once enrolled, the factor applies to the same account’s Google and email/password sign-ins and across organizations. Admins can require it separately by role. For a new phone, use the authenticator app’s sync/transfer feature, or remove the factor and enroll a replacement. Existing setup keys cannot be shown again.
Can an administrator help with a lost authenticator?
An authorized admin can reset another member’s MFA after verifying their identity. The reset affects that account across organizations and does not change the organization’s policy. If MFA is required, the user must enroll again. A locked-out admin should ask another authorized administrator or contact Screen2Screen support.
Can invoice emails go to accounts payable?
Yes. Set Billing contact email in Admin Licensing. This does not change anyone’s login email. Manage Billing and View Invoices opens the billing portal in a separate tab.
Are there inactivity timeouts?
Admins can set separate Admin and Tech timeouts in Organization Settings. Inactivity signs out the account; an active technician session also ends when its timeout expires.
Plan and billing questions
What plans are available?
Solo is $20/month; Solo+ $35; Basic $45; Team $70; Business $100; Corporate $200. Solo through Business include one concurrent connection; Corporate includes three. Each standard plan includes two admins, a Risk Free 7 day trial, and its own technician and Always On device allowance. Ad-hoc Android users are uncapped. See the plan details.
Can capacity be added?
Basic and above can add simultaneous connections for $60/month each. Solo and Solo+ do not offer connection add-ons. Upgrade plans for more technician seats or Always On devices. Upgrades and connection additions apply immediately after required payment succeeds. Downgrades and removals are scheduled for the next renewal, and usage must fit the destination plan.
What counts as an Always On device?
A device with Always On enabled uses one registered-device slot, including when temporarily offline. Disable Always On or remove the registration to free the slot. Always On is availability for an invitation; the user still approves Android screen sharing.
Do ordinary Android users count toward a device cap?
No. Ordinary user-initiated support has no licensed user/device cap. Simultaneous sessions count against the organization’s concurrent connection allowance.
How does the free trial work?
Each standard plan starts with a Risk Free 7 day trial. Cancel before the trial ends to avoid a charge. Your selected plan bills automatically after the trial unless canceled.
Can I check out from this public website?
No public checkout is offered here. The plan pages let you review the options and send an inquiry about availability and launch updates.
Need help with a specific setup?
Use the guides for the Android user, technician, or organization administrator. Signed-in admins and technicians can also use the Support tab to report a product issue; the form includes their email, role, organization name, and Organization ID. For a plan question or support request, email support@screen2screen.net.