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SOLO+ · ANDROID REMOTE SUPPORT

Solo+ support.
Clear capacity.

One technician, with room for more ready devices.

$35per month after trial

Start with a Risk Free 7 day trial. Cancel before the trial ends to avoid a charge. Your selected monthly plan bills automatically at the end of the trial unless canceled.

1simultaneous support connection, shared across the organization
1technician seat
10Always On devices
2administrator accounts

Ad-hoc users are uncapped. Invite Android users for ordinary user-initiated support without a licensed user/device cap. Their live sessions count against your concurrent connection allowance.

Included capabilities

  • Tech and Admin browser access on Windows, Mac, Linux, Android, and iOS
  • Support Android users from your own phone browser while mobile
  • Technician support queue, live sessions, and exportable history
  • Android screen sharing with user approval and the ability to stop sharing
  • Optional technician pointer and Touch control when enabled on the device with the required permissions
  • Collapsible device-health gauges, reported CPU scope, memory, storage, battery temperature, connection quality, and installed user-app versions
  • Organization-supported apps with looked-up identities, installation status, versions, and user-reviewed Open/Install requests; confirmed uninstall requests for eligible user apps
  • Remote file browsing within a user-authorized folder, with upload/download up to 20 MB per file
  • WPA2 or supported WPA3 Personal Wi-Fi configuration for user approval on supported Android 11+ devices
  • Ready-device check-ins, versions, battery, invitation receipt, search and paging; one-viewer session handoff
  • Organization roles and display names, people search and paging, invitations, MFA policy, inactivity timeouts, history, billing-contact email, and product support forms

Bulk Android user import/export is available on Team and above. This plan supports individual user invitations.

Read the feature overview and device-permission limits →

Choose your interaction level

  1. View Only. Share the approved Android screen so the technician can see the issue and explain the next steps while the user performs the actions.
  2. View and Point. Add a technician pointer to highlight where to look or tap. The Android user enables Pointer control and grants Draw over other apps permission.
  3. View and Touch. Let the assigned technician tap, swipe, drag, long-press, use navigation controls, open Android Settings, and enter text during an active session. The user enables Touch control and its Android Accessibility service. Text entry replaces the focused field’s contents.
  4. Always On. Keep an opted-in device Ready for a technician invitation. The user accepts the invitation and approves Android screen sharing. Pointer and touch actions follow the device’s enabled permissions.

Explore interaction levels and permissions →

How capacity works

Technician seats are named accounts. A technician viewing the queue does not consume a connection. Starting, active, and reconnecting sessions do; waiting requests and unanswered invitations do not.

Always On lets an opted-in device wait for a technician invitation. Enabled registrations count toward the 10-device allowance even while offline. The Android user still approves screen sharing before it begins.

Plan flexibility. This plan includes one simultaneous support session. Upgrade to Basic or above to purchase additional concurrent connections. Upgrades and eligible connection additions apply after required payment succeeds; downgrades and reductions are scheduled for renewal. Staff access and Always On registrations must fit the destination plan. Changing plans does not restart the trial. Prices are in USD before applicable tax.