01 SET UP
IT
JD
↔
Invite your people
An account admin adds technicians and approved Android end users to the organization.
A workspace with clear roles REMOTE SUPPORT, MADE CLEARER
Help Android users
see the next step.
View, point, or control an approved Android screen from your browser. Check device health, help with apps and Wi-Fi, and transfer files with the user’s permission.
Windows · Mac · Linux · Android · iOS
Tech and Admin workspaces in your browser. Support Android users from your computer, tablet, or phone.
Tech and Admin workspaces in your browser. Support Android users from your computer, tablet, or phone.
PURPOSE-BUILT FORIT support teamsField service groupsAndroid device programsCustomer care teams
A SIMPLE PATH TO SUPPORT
From “I’m stuck” to
“I see it now.”
A guided session brings the person with the device and the person helping them onto the same screen.
02 CONNECT
● ● ●Browser
▯Android
Start from the browser
The technician accepts a user’s request or invites a Ready device from a computer, tablet, or phone browser—even while on the move.
No complex setup for the technician03 HELP
✓
✳
✦
The user approves sharing
The user sees a clear explanation and chooses to begin screen sharing before the technician can view the screen.
Consent stays visible and clearLESS GUESSING. MORE GUIDANCE.
Built around the
Android support moment.
When someone needs help on a phone, explaining every tap can take longer than solving the issue. Screen2Screen is designed to make that conversation easier.
Find your team's fitTechnician sessions in the browser
Use a browser on Windows, Mac, Linux, Android, or iOS to see the queue, join approved sessions, and help with View Only, View and Point, or permitted View and Touch.
A companion app for Android users
Request help, respond to an Always On invitation, manage interaction and file permissions, and restore a valid sign-in when reopening the app.
Consent and session safety
The Android user reviews the technician request, approves screen sharing, and can end the session at any time.
Organization and device administration
Manage your Android support organization from a browser on Windows, Mac, Linux, Android, or iOS. Search people, manage roles, review history, set security policies, and manage billing. Team and above include bulk Android user import/export.
Live device details
Expand device-health gauges, software and app versions, battery temperature, connection quality, and permission indicators. CPU readings identify their reported scope.
MORE WAYS TO FINISH THE FIX
Go beyond
a shared screen.
Practical tools for device troubleshooting, with permissions the Android user can review and control.
SHARED FILES
Transfer remote files
Browse a user-authorized folder and its subfolders, upload or download files up to 20 MB, and let the user change or revoke access from Android Settings.
See how it worksWI-FI HELP
Send Wi-Fi settings
Send WPA2 or supported WPA3 Personal settings on Android 11+. The user reviews the request and approves saving the network in Android.
See how it worksWORKFLOW APPS
Check, open, install, or uninstall
See supported-app installation status and versions. Request Open or Install, or request removal from the installed user-app list with the user’s confirmation.
See how it worksREADY DEVICES
See the last check-in
Find Always On devices by name or email, review freshness, versions, and battery, and distinguish an invitation sent from one received by the device.
See how it worksSESSION HANDOFF
Move the technician view
Join an active session from another authorized technician window. The newer join takes over and disconnects the previous viewer.
See how it worksACCOUNT SECURITY
Choose your MFA policy
Enroll an authenticator voluntarily or require it by organization role. Set separate Admin and Tech inactivity timeouts and manage access from the Admin workspace.
See how it worksFOR TEAMS THAT SUPPORT ANDROID
Small team or growing operation,
make every session count.
Give the people who support Android devices a consistent way to help—without a sprawling enterprise toolkit.
SMALL & MID-SIZE IT
Helpdesk and IT teams
Guide employees through settings, account access, and everyday Android issues with a shared view of the device.
Support your team →FIELD & SERVICE OPERATIONS
Distributed support groups
Your technicians can be mobile, too. Open the Tech Workspace in a phone browser to support an Android user, check device details, and use the controls the user has enabled.
Connect your group →ANDROID DEVICE PROGRAMS
Organizations with Android users
Give admins a place to manage who can use the companion app and which technicians can provide support.
Plan your rollout →SCREEN2SCREEN SUPPORTReady to share
Ready to share
your screen?
Only continue if you trust the technician helping you.
AMAlex MorganSupport technician✓
You can end sharing at any time.
✓User-approved session
TRUST IS PART OF THE EXPERIENCE
Support should feel
clear on both sides.
Screen sharing is personal. Screen2Screen makes the connection an attended process, with a clear request and the Android user's approval before a technician can view the screen.
- ✓Know who is connectingThe user sees the technician request before approving a session.
- ✓Choose before sharingThe user approves Android's screen-sharing prompt to begin.
- ✓End the session when readyThe user can stop screen sharing at any time.
Choose View Only, View and Point, or View and Touch using the Android device’s settings and permissions. Always On keeps a device available for an invitation. The user approves screen sharing and can end the session at any time.
CHOOSE HOW YOU WORK TOGETHER
Four ways to
support Android users.
Match the interaction to the support task and the permissions enabled on the device. Always On adds availability for technician invitations.
View Only
Share the approved Android screen so the technician can see the issue and explain the next steps while the user performs the actions.
View and Point
Add a technician pointer to highlight where to look or tap. The Android user enables Pointer control and grants Draw over other apps permission.
View and Touch
Let the assigned technician tap, swipe, drag, long-press, use navigation controls, open Android Settings, and enter text during an active session. The user enables Touch control and its Android Accessibility service. Text entry replaces the focused field’s contents.
Always On
Keep an opted-in device Ready for a technician invitation. The user accepts the invitation and approves Android screen sharing. Pointer and touch actions follow the device’s enabled permissions.
The user approves Android screen sharing before the screen becomes visible and can stop it at any time. Pointer control and Touch control are optional device settings.
PLANS BUILT AROUND SIMULTANEOUS SUPPORT
Pricing that fits
your support team.
Start with one concurrent connection, or choose Corporate with three. Pick the technician and Always On capacity that fits your organization.
For a single technician
SOLO
Solo
A simple start for one technician.
$20/ month
Risk Free 7 day trial
1concurrent connection
- No connection add-ons
- ✓1 technician seat
- ✓5 Always On devices
- ✓2 administrator accounts
- ✓Uncapped ad-hoc Android users
- ✓Individual user invitations
- ✓Core Screen2Screen features
SOLO+
Solo+
One technician, with room for more ready devices.
$35/ month
Risk Free 7 day trial
1concurrent connection
- No connection add-ons
- ✓1 technician seat
- ✓10 Always On devices
- ✓2 administrator accounts
- ✓Uncapped ad-hoc Android users
- ✓Individual user invitations
- ✓Core Screen2Screen features
For support teams
BASIC
Basic
A shared workspace for a small support team.
$45/ month
Risk Free 7 day trial
1concurrent connection
- Connection add-ons available
- ✓3 technician seats
- ✓50 Always On devices
- ✓2 administrator accounts
- ✓Uncapped ad-hoc Android users
- ✓Individual user invitations
- ✓Core Screen2Screen features
TEAM
Team
More technician seats for a growing team.
$70/ month
Risk Free 7 day trial
1concurrent connection
- Connection add-ons available
- ✓10 technician seats
- ✓100 Always On devices
- ✓2 administrator accounts
- ✓Uncapped ad-hoc Android users
- ✓Bulk Android user import/export
- ✓Core Screen2Screen features
BUSINESS
Business
More staff and Always On capacity for daily support.
$100/ month
Risk Free 7 day trial
1concurrent connection
- Connection add-ons available
- ✓20 technician seats
- ✓300 Always On devices
- ✓2 administrator accounts
- ✓Uncapped ad-hoc Android users
- ✓Bulk Android user import/export
- ✓Core Screen2Screen features
CORPORATE
Corporate
Three simultaneous sessions for a larger operation.
$200/ month
Risk Free 7 day trial
3concurrent connections
- Connection add-ons available
- ✓30 technician seats
- ✓500 Always On devices
- ✓2 administrator accounts
- ✓Uncapped ad-hoc Android users
- ✓Bulk Android user import/export
- ✓Core Screen2Screen features
One connection = one simultaneous support session
Connections are shared across your organization. A technician account can sign in and view the queue without using a connection. Starting, active, and reconnecting sessions use a connection; queued requests, unanswered invitations, and Ready devices do not.
Always On keeps opted-in devices available for a technician invitation. The Android user still approves screen sharing. Ordinary user-initiated support does not use an Always On device slot.
Monthly prices in USD, before applicable tax. Every standard plan includes 2 administrators and a Risk Free 7 day trial. The first charge is at trial end unless canceled beforehand. Basic and above can add concurrent connections for $60/month each. Bulk Android user import/export is available on Team and above. Solo and Solo+ include one connection with no connection add-ons. Ad-hoc Android users have no licensed user/device cap; their active sessions share the connection allowance. Always On allowances count enabled registrations, including offline devices.
Prices shown are monthly planning prices. Checkout is not available yet; share your interest and we’ll contact you with launch updates.
GOOD QUESTIONS
Before you
get connected.
What teams usually want to know about a new support workflow.
Still have a question?Who is Screen2Screen for?
Small and mid-size businesses, service teams, and organizations that need to help people using Android devices.
Does the technician need to install an app?
No technician app is needed. Tech and Admin workspaces run in modern browsers on Windows, Mac, Linux, Android, and iOS. The user receiving support installs the Screen2Screen Android app.
Can I support an Android user from my own phone?
Yes. Sign in to the Tech Workspace from the browser on your Android phone or iPhone. Check the queue, invite an opted-in Ready device, join an approved session, view device details, and use pointer or Touch control when the user has enabled it. The Android user still approves screen sharing. You can provide support while you are mobile yourself.
Can a technician connect without the user knowing?
No. The user reviews the request and explicitly approves Android screen sharing before the technician can see the screen. The user can stop sharing at any time.
Can the technician control or tap the Android device?
Yes, when the Android user enables Touch control and its Accessibility permission. The assigned technician can then tap, swipe, drag, long-press, use navigation controls, and enter text during an active session. View Only and View and Point are available when touch interaction is not needed.
Can technicians transfer files or set up Wi-Fi?
Yes. File transfer uses a folder chosen by the Android user and supports files up to 20 MB. Wi-Fi requests on Android 11+ support WPA2 or supported WPA3 Personal settings and require Android approval to save.
Can I add my own technicians and end users?
Organization admins manage technician, admin, and Android end-user access. Bulk Android user import/export is included on Team and above. Solo, Solo+, and Basic use individual invitations.
When can we subscribe?
Each standard plan offers a Risk Free 7 day trial. Cancel before the trial ends to avoid a charge. Your selected plan bills automatically after the trial unless canceled.
SCREEN2SCREEN HELP CENTER
Invited to a team?
Start with your role.
Step-by-step guides for Android users, technicians, and organization administrators.
FOR ANDROID USERS
Android user getting started
Sign in, request help, and manage screen-sharing, touch, file, and notification permissions.
Read the Android user guide →FOR TECHNICIANS
Technician getting started
Work the queue, use Control and Device Info, transfer files, and help with apps and Wi-Fi.
Read the technician guide →FOR ORGANIZATION ADMINS
Admin getting started
Sign in, review organization access, invite people, and understand plan limits.
Read the admin guide →A BETTER SUPPORT MOMENT STARTS HERE
Help people move forward,
one screen at a time.
Explore the features and plan capacity that fit your team, then contact us about getting started.
EXPLORE SCREEN2SCREEN
Find the details
your team needs.
Learn how sessions work, compare plan capacity, and review the safety controls before you get started.
Android remote supportWorkflow, technician tools, device details, and organization controls →Team use casesExamples for IT, field service, customer care, and Android programs →Plans and pricingCompare concurrent connections, Always On devices, and trial details →Consent and privacySee what the Android user approves and what the technician can view →Frequently asked questionsAnswers about access, sessions, supported apps, and availability →